Customer Survey

Blaenau Gwent Primary schools, 12 returns completed in total. Response rate  35.3%   2.    How do you feel that the loan resources that you borrow meet your needs in terms of the following criteria? . Poor Fair Good Excellent Curriculum relevance 0 1 9 2 Appropriateness  for ability level/reading age 0 2 8 2 Physical condition 0 0 8 4 Currency 0 0 6 2 Quality 0 0 10 2 Timeliness 0 0 9 3 Length of loan period 0 2 8 2   3.    What is your opinion of our advisory/training service? . Poor Fair Good Excellent None received Support for policy and development plans 0 0 3 1 5 Design and refurbishment of school library 0 0 2 1 7 Support for stock management in school library 0 0 2 0 7 Information skills programme for pupils 0 0 0 1 8 Reading promotion 0 0 0 1 7 Book/resources information 0 1 1 3 6 Recruitment and training of school library staff 0 0 1 0 7 INSET in schools 0 0 1 2 7 INSET at Woodfieldside 0 0 0 2 7   4. What is your opinion of support for ICT developments in your library from SLS?    . Poor Fair Good Excellent None received School library  management system 0 0 0 1 10 Curriculum support 0 0 0 0 9 Current awareness (e.g. recommending websites) 0 0 0 1 7 Provision of materials on website 0 0 0 0 10 6.  How do you rate SLS marketing materials? Poor Fair Good Excellent Not seen Newsletter 0 0 6 1 5 Author programme 0 0 2 2 6 Web Site 0 0 0 1 8 Publicity materials 0 0 2 1 7 SLS Standards/Customer Charter 0 0 2 1 7 7.  How do you rate the following aspects of our service? . Poor Fair Good Excellent Don't know Location 1 0 3 0 7 Opening hours 0 0 4 1 6 Frequency of communication 2 1 5 0 3 Quality of communication 2 0 7 2 2 Staff knowledge and expertise 0 0 5 2 5 Access to building 0 0 3 1 6 Customer care 0 0 5 2 3 Equality and fairness of service 0 0 4 2 3 Author programme 0 0 3 2 4 Primary/Secondary Forum 0 0 1 0 9 9.  How would you rate the impact of the service in relation to your pupils' achievement? . Poor Fair Good Excellent Literacy skills 0 2 7 3 Research skills 0 2 7 2 Personal and social development 0 3 4 2 Overall educational achievement 0 4 4 2