|
Customer Survey Results 2002 |
| Caerphilly Primary and Secondary schools, 40 returns completed in total. Response rate 37.7% |
2. How do you feel that the loan resources that you borrow meet your needs in terms of the following criteria?
|
|
Poor |
Fair |
Good |
Excellent |
| Curriculum relevance |
0 |
1 |
29 |
15 |
| Appropriateness for ability level/reading age |
0 |
0 |
24 |
13 |
| Physical condition |
0 |
1 |
17 |
21 |
| Currency |
0 |
2 |
14 |
13 |
| Quality |
1 |
1 |
13 |
13 |
| Timeliness |
1 |
1 |
20 |
13 |
| Length of loan period |
0 |
6 |
21 |
11 |
| 3. What is your opinion of our advisory/training service? |
|
Poor |
Fair |
Good |
Excellent |
None received |
| Support for policy and development plans |
0 |
0 |
12 |
10 |
15 |
| Design and refurbishment of school library |
0 |
0 |
14 |
9 |
15 |
| Support for stock management in school library |
0 |
0 |
15 |
9 |
14 |
| Information skills programme for pupils |
0 |
1 |
5 |
4 |
25 |
| Reading promotion |
0 |
0 |
13 |
7 |
14 |
| Book/resources information |
0 |
0 |
16 |
12 |
9 |
| Recruitment and training of school library staff |
0 |
1 |
7 |
3 |
23 |
| INSET in schools |
0 |
0 |
14 |
6 |
16 |
| INSET at Woodfieldside |
|
|
|
|
|
4. What is your opinion of support for ICT developments in your library from SLS?
|
|
Poor |
Fair |
Good |
Excellent |
None received |
| School library management system |
0 |
0 |
6 |
5 |
24 |
| Curriculum support |
0 |
0 |
6 |
2 |
25 |
| Current awareness (e.g. recommending websites) |
0 |
0 |
3 |
1 |
21 |
| Provision of materials on website |
0 |
1 |
2 |
0 |
25 |
| 6. How do you rate SLS marketing materials? |
|
Poor |
Fair |
Good |
Excellent |
Not seen |
| Newsletter |
0 |
0 |
20 |
3 |
6 |
| Author programme |
0 |
0 |
15 |
8 |
14 |
| Web Site |
0 |
0 |
9 |
0 |
24 |
| Publicity materials |
0 |
0 |
18 |
3 |
12 |
| SLS Standards/Customer Charter |
0 |
0 |
9 |
6 |
15 |
| 7. How do you rate the following aspects of our service? |
|
Poor |
Fair |
Good |
Excellent |
Don't know |
| Location |
1 |
8 |
23 |
8 |
0 |
| Opening hours |
0 |
2 |
25 |
8 |
1 |
| Frequency of communication |
0 |
3 |
27 |
7 |
2 |
| Quality of communication |
0 |
1 |
24 |
9 |
3 |
| Staff knowledge and expertise |
0 |
1 |
18 |
19 |
1 |
| Access to building |
0 |
2 |
20 |
11 |
3 |
| Customer care |
0 |
1 |
19 |
18 |
0 |
| Equality and fairness of service |
0 |
2 |
17 |
15 |
2 |
| Author programme |
0 |
1 |
12 |
7 |
12 |
| Primary/Secondary Forum |
0 |
1 |
9 |
2 |
19 |
| 9. How would you rate the impact of the service in relation to your pupils' achievement? |
|
Poor |
Fair |
Good |
Excellent |
| Literacy skills |
1 |
1 |
29 |
7 |
| Research skills |
1 |
1 |
29 |
9 |
| Personal and social development |
1 |
9 |
22 |
5 |
| Overall educational achievement |
1 |
5 |
23 |
8 |
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